Completion of a repair assignment
Because customer relationships are very important to us, we ask you to contact us if something about the completion seems unclear. You can also gladly send us your phone number via e-mail. – We will call you back within 24 hours.
Order of events during repairs
- You choose the desired repair service through our online shop.
(Important: If you first want a free error analysis including estimated costs for repairs, you can ship us your device for examination without purchasing a repair in our online shop. The sequence is the same, with the only exception being that first of all, you receive an estimation of the costs and we cannot start the repairs on your device.) - You fill in the Repair assignment to the best of your ability and send us the malfunctioning device.
(Please include a copy of the repair assignment in the parcel and pay attention to the corners of your device.) - You receive a confirmation of the delivery within 24 hours of delivery, either via phone or e-mail.
- Next, we carry out a cost free error analysis.
- We inform you of the results of the error analysis via phone or e-mail.
- If the required repairs match the desired repairs specified in the repair assignment, repairs start immediately. Should the required repairs differ from the specified one, we interrupt the process and inform you of the new costs for the different repairs. Afterwards, you can decide, whether you want us to carry out the required repairs and verify your decision with us via e-mail or in writing (If you decide against the repairs, we ship the unrepaired device back to you or you pick it up from our store. Except for possible costs for shipping the device back to you, there are no additional costs for you). This means: There is not risk of unexpected costs for you.
- We carry out the repairs (Repairs take between 3 – 5 workdays).
- After the repairs and the subsequent tests, the device is packed safely and prepared for shipping.
- You are informed, and receive a bill with denoted sales tax to your name.
- You make the required payment.
- After receiving payment, we ship the repaired device back to you, or you pick it up from our store.
Shipping, shipping costs and methods of payment
Shipping
Shipping is carried out by the DHL. All articles offered (except for repairs) are ready for shipping right away.
For customers in Berlin we also offer a pick up and delivery service.
Other than that, upon request you can pick up any parcels for free at our store yourself.
Shipping is carried out by the DHL. All articles offered (except for repairs) are ready for shipping right away.
For customers in Berlin we also offer a pick up and delivery service.
Other than that, upon request you can pick up any parcels for free at our store yourself.
Shipping costs
Shipping within Germany via DHL:
6,90 €
Shipping within Europe via DHL:
19,90 €
Pick up and delivery service:
19,90 € (including 19% VAT)
Self pickup:
No charge
Shipping within Germany via DHL:
6,90 €
Shipping within Europe via DHL:
19,90 €
Pick up and delivery service:
19,90 € (including 19% VAT)
Self pickup:
No charge
IMPORTANT
If you would like the return shipment to be an express delivery or with higher transport insurance, please notify us beforehand or leave a corresponding remark on the repair assignment.
Delivery times
within Germany:
24 to 48 hours
within Europe:
3 to 5 workdays
Please take note that we are not to be held responsible in case of delivery troubles or delays by the deliverer.
within Germany:
24 to 48 hours
within Europe:
3 to 5 workdays
Please take note that we are not to be held responsible in case of delivery troubles or delays by the deliverer.
Methods of payment
Payment occurs via payment in advance (wire transfer), Paypal or at pick up.
Payment occurs via payment in advance (wire transfer), Paypal or at pick up.
